Cancellation and Refund Policy

Effective Date: [Insert Date]

1. Order Cancellation

a. Cancellation Window:

• Customers can cancel their orders within 15 minutes after placing the order to allow us to promptly manage cancellation requests.

b. Cancellation Request:

• To cancel an order, customers must initiate a cancellation request through the "Tach - 21 minute grocery delivery" App or website. This can be done by navigating to the order history section and selecting the specific order for cancellation.

c. Cancellation Approval:

• Order cancellations are subject to approval by Timeasoft Private Limited. Approval is based on the order status and other relevant factors. Customers will receive a cancellation confirmation if the request is approved within the stipulated time frame.

2. Refund Process

a. Eligibility:

• Refunds are processed for eligible cancelled orders within the 15-minute cancellation window. Cancellations requested beyond this window may not be eligible for a refund.

b. Refund Options:

• Refunds are issued through the original payment method used during the order placement. Customers can expect the refunded amount to be credited back to their bank account or the payment card within the next 48-72 hours after the cancellation is approved.

c. Wallet Option:

• Customers have the option to receive the refund in their wallet available on the platform. The refunded amount can be utilized for future purchases on the "Tach - 21 minute grocery delivery" App.

3. Refund Timeframe

a. Processing Time:

• Refunds for eligible cancellations will be processed within 48-72 hours after the cancellation is approved by Timeasoft Private Limited.

b. Bank Processing Time:

• The actual time it takes for the refund to reflect in the customer's bank account may vary and is subject to the policies of the respective financial institution.

4. Communication

a. Cancellation Confirmation:

• Customers will receive an immediate confirmation of their cancellation through the App, website, or email, providing transparency on the cancellation status.

b. Refund Confirmation:

• Refund confirmations, along with details of the refunded amount, will be communicated to customers through the App, website, or email.

5. Exceptions

a. Non-Cancelable Items:

• Certain items, such as perishable goods, may be non-cancelable. Customers will be notified during the order process if such items are included in their order, and these will be clearly marked as non-cancelable.

b. Non-Refundable Items:

• Some items, such as digital products or personalized items, may be non-refundable. Customers will be informed about these exceptions during the cancellation process, and details will be provided in the App or website.

6. Contact Information

If you have questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at:

Thank you for choosing "Tach - 21 minute grocery delivery." We value your satisfaction and are committed to providing a transparent and user-friendly experience. Your understanding of our policies contributes to the smooth functioning of our services.